Customer Testimonials
My experience with the Dealership is amazing. Everyone is super friendly. Just the issues with the vehicle is my problem.
Quick and great serivxe Service was good, oil change and tire rotation didn't take more than 40 minutes.
Excellent service, honest communication,and quality repairs made my experience easy, stress free and completely worth recommending to others.. Thank you
Very friendly. Service is fast and efficient. Very knowledgeable. Only downside is not being able to talk person to person when making appointment.
A wonderful experience at this dealership. John Frideger went out of his way to see to my needs of buying the 2016 Silverado. I appreciate that very much. I have purchased several vehicles in my 76 years but, can't recall a better buying experience. Thank you all so much. I love my Silverado.
Oil change and tire rotation and air was not even put into my tires. Expected more premium service as they fill your tires at, ad hoc, a pensoil.
Courteous and professional staff who are very timely. The waiting area is comfortable and clean. I appreciate that they always offer advice. Nice place to do business!
Both Nolan and Steve were a great help on understanding everything with my lease and answering my questions. I know Danny Fekay also helped with getting me an affordable lease.
Dealt over the phone, came out to purchase, which went through flawlessly. They didn't try any tactics, price differences ect. I would recommend them.
Prompt service.Flexible appointment scheduling on short notice. Professional staff. Would recommend for vehicle servicing.
Good service and attention to detail. I appreciate how I'm greated and welcomed upon arrival.
They went above and beyond on getting me the information I needed to make a decision. They repaired a minor cosmetic issue I requested. I am 5 hours away, and they went to the vehicle multiple times to get more pictures, videos, and information to send me. When I agreed to purchase the vehicle, they brought it to me to close the deal. I would recommend this dealership!
Thank you for repairing my xt6 Cadillac so quickly as we had to travel out of state the following day; also, for the loaner car while making the repairs! The service department is the best!
Very easy and fast. Great service. Everyone who helped me was so kind. Enjoyable experience
It was the best experience ever. No pressure, no rush. Able to pick what was best for our family.
These guys make car buying easy, fantastic staff I would highly recommend them them to anyone. Couldn't be happier with our new vehicle.
Super friendly, was able to fix my vehicle in a timely fashion Explained what was wrong and how it was fixed
Oil change and tire rotation, along with a recall item taken care of in one visit. Dawn, the service advisor, did her usual great job!
Everyone I dealt with was great. They were all very professional and everything went very smooth from start to finish. I would highly recommend them to anyone!
It is the best experience I've ever had at a dealership I was treated the best ever
Dawn was very professional and got me in and out after an oil change in 45 minutes!
I'm frustrated that my tires were not rotated as requested We requested that the tires were rotated and someone decided it would be futile
The only car dealership I will do business with. John is top notch and will only deal with him and his team. Richardson Buick Midland is the best out there.
Went in for an oil change, they were very professional and got me in and out quickly! Definitely recommend going here for a service
I was able to bring in my car to have the rear bumper re-coated. They worked within my timetable and had me out the door quickly.
I’ve used Richardsons for years now, everything is always perfect. Dawn, Ryan, Cande and Matt are always so knowledgeable, happy and helpful. I wouldn’t ever go anywhere else. If you’re not going to Richardsons for your vehicles and service you’re crazy!
It was a great experience. Easy, fast, straight-forward. Got my truck delivered and I am very happy with!
It would have been nice if you would check the air filter when doing an oil change. My wife left your dealership and ran some errands, the check engine light came on and when I checked the code after I got home it said Air Fuel mixture. I pulled the air filter out and the air box was completely clogged with leaves.
They were all great! If Will thought someone with more experience could get us a better deal or was more knowledgeable to answer questions he did not hesitate to get them involved.
Evan always makes sure that me and my family are taken care of! Evan always goes above and beyond & makes sure that me and my family are taken care of!
Evan always makes sure that me and my family are taken care of! Evan always goes above and beyond & makes sure that me and my family are taken care of!
Evan always makes sure that me and my family are taken care of! Evan always goes above and beyond & makes sure that me and my family are taken care of!
I'd make an appointment online but didn't show up at the dealer but he got us in and got the service done
Very nice. Employees. Zero sales pressure. Very helpful. John Frideder is top notch. He listened to our needs and helped us find what we needed.
Go somewhere else for a used vehicle. The engine and vsc lights lit up the dashboard on the 2004 Toyota Highlander. I asked the salesman and sales managerf if it was a costly repair job. I was told no, just keep oil and gas in her. She could run to 600,000 miles.
I purchased the vehicle for my sister in West Branch, MI. She couldn't get into a repair shop for four days. They did a cop reader on it. We were told it needs a new engine. We went to Auto Zone for another code reader. We learned that cylinder #3 ... Read More DealerRater - Sep 11, 2026
Squeezed my truck in for its burnt out headlight on a busy Monday morning. Thank you!
Made the appointment, got a time that was convenient, I was waiting for the vehicle and they were ready for me. Got me in and out with no issues. Very good as always!
Hassle-free, as usual. Repair costs are kind of high, but I trust this dealership with my car moreso than I'd trust a non-GM certified shop.
Everyone was very friendly including those walking by as we were waiting. Service was quick and everything worked perfectly.
Thanks ?? I rated already at 5 for all services. Needed snacks in the waiting room ??
Prompt, courteous, professional. I appreciate your service and would return again when necessary. Thank you
Third vehicle from Richardson. Fast, friendly and efficient, good follow up from sales manager to salesperson. They make it easy and convenient!
I made an appointment for an oil change and tire rotation. They were ready to go on time and provided those services in about 40ish minutes. And Dawn informed me that it was free because I bought my vehicle Certified Pre-Owned from Richardson. Bonus!
My experience was awesome & Josh was great to work with! My experience was awesome & Josh was great to work with. He was very patient and customer service oriented!
Great service center. Service representatives and staff way helpful. I will recommend to all my friends and family
Richardson's in Midland is extremely accommodating and kind. Their work is excellent and I wouldn't go any place else to have my car taken care of.
The quality of this GMC is terrible. The employees are great but just want you to accept the conditions. You can't tell me its normal not to be able to see clearly out of your windshield and with less than 500 miles you should have 18 paint chips from normal driving, had more than the jeep I traded. I wish I never bought this truck. Again the dealership is great but GMC quality SUCKS and now I am stuck with it.
Everyone was polite and top notch! They kept us informed with everything going on Thank you!
Outstanding professionalism at Richardson. I couldn't have asked for a better experience. Thank you all very much!
I got to know him when he worked at Garber Chevy in Midland. He's very good at his job. He's very professional and personable. The only reason I stayed with Garber until he left. When I took my wife's Buick to Richardson's, it was a nice surprise to know he works there now. I will be bringing my truck there now too!
Our oil change and tire rotation was taken care of promptly with minimal waiting time.
They never make you feel rushed. Friendly and Excellant customer service The entire Richardson family are top notch
I got in on time and quick service. I got out in less than an hour.
Brad paid attention and was so receptive to my wishes for my next vehicle. I felt heard, respected, and like my time was appreciated, would absolutely recommend this dealership.
Pleasant greeting, quick complete service, appointment met my needs, all employees offered refreshments and checkout easy.
Smooth arrangement and response quickly Staff were professional, friendly, and made the whole process stress free
They helped me out and got me a great deal .I hope they can do the same next year
Grat dealer with great employees. Everything went smoothly and right on time. Updated me on how car was doing thanks
Always helpful and accommodatin g. Make my day go smoothly with being punctual. Thanks to you all.
Happy with the service I have received. Brought my nephew over to look at a car too.
It was my first service dept experience. All seemed fine so far. They did the job I expected.
I had a wonderful experience. I was promptly greeted with a smile and a “how may I help you”!
Engine light came on. Stopped by without an appointment. They diagnosed the issue. Set up a time and day to fix, told I could still drive vehicle with no issues. Came back welcomed and rechecked the issue and no added problems. Said one hour to fix and true to word it was done. Given paperwork and thanked for allowing them to take care of my XT5. If any other things come up to please don't hesitate to contact them. Service with friendliness and good communications set them above others I've dealt with.
Always very helpful...nice place to do business with. One of the best GMC dealers in the Tri cities.
Came for oil change and matinancr Woods. Spelled it wrong. Was pleased with the service and will be back when needed again
I've been around Car Dealerships all my career, and I have to say this was a great purchase and great buying experience. Communication was great and loved your dealership..
Great people, managed expectations well, creat product! Overall, they were the reason I bought this car from them!
Trever sent out of his way to make our purchase experience worry free and relaxing
Arrived for service and was greeted promptly by Russ. He got things rolling and I was out quickly!
Fast efficient and listened to my semi special concerns. . It was timely and he did as I asked.
Excellent customer service. Staff are friendly and I enjoy getting my car serviced here. Keep up the good work!
Fantastic experience. They service my Cadillac quickly and even stayed after hours so I could pick up my vehicle. These guys are life savers. Thank you so much.
Great dealership with great employees all the way around Dawn and Matt are both great people to deal with. Very friendly yet very professional.
All employees are always very friendly. Can get in for service in a timely manner.
Excellent service as always. Would highly recommend having vehicles serviced at this dealership Richardson GMC in Midland.
Jason went above and beyond to get us the best deal. We are extremely pleased.
Got the job done good & in a timely manner. A lot better than Betten Baker.
I appreciate how conscientious and courteous the service department is. They did a super job taking care of my vehicle. Dawn was especially kind and helpful.
Amazing service, to the point, quick, transparent and honest Nolan was a pleasure to work with, highly recommend Richardson
Oil level was even on the dip stick someone should have checked this before it was released to me
Staff was friendly, fast, and efficient. Scheduling was easy and I appreciate the fact that they got me in the next day.
They are very professional and very nice to deal with. Got my vehicle done quickly
John was very friendly. He was patient with us and never seemed pushy.
WOW... LOVE this dealership. Danny in finance, Will in sales, Russ in service, and SERVICE Staff... So truthful, honest, kind, AND completely professional. They will be MY dealership for LIFE ! Thank you so much for making my vehicle experience ...the very best.
Paul and Jason were great to work with. Very informative and professional. This was my first time buying a vehicle from here and I will be buying my future vehicles from here as well!!
Showed up without a appointment for service they worked me in. There service department has been always great for us.
Richardson has very professional friendly staff . Would recommend them to everyone Thank you
It was a seamless process of purchasing a car. Staff are friendly and knowledgable. I would recommend Richardsons to anyone!
I've never gone to this place until Danny Fekay told me he was going to work there. What a great Dealership! Great service when I picked up my new truck, and a really friendly staff. Really glad I went there and will definitely recommend to friends and family. Jon, my salesman was outstanding too.
Dan provides excellent customer service. She communicates well and what the expectations are. In the car was done before it was supposed to be.
The easiest purchase I have ever made and it was a car. We saw the Envision we wanted online and set an appointment to look at it and Paul was ready with everything and answered all our questions. Came back a few days later and was in and out in less than 2 hours to purchase it. Paul was amazing and I cannot recommend him enough. Tyler for the warranty was also great and helped us find the right warranty for what we needed and wanted. You need help with a car go here
Great price for oil service with good customer service. Reservation was easy with many openings to choose from.
Very friendly service department and sales team is great!! Will definitely return for further service needs! 😊