Customer Testimonials
Great service center. Service representatives and staff way helpful. I will recommend to all my friends and family
Richardson's in Midland is extremely accommodating and kind. Their work is excellent and I wouldn't go any place else to have my car taken care of.
The quality of this GMC is terrible. The employees are great but just want you to accept the conditions. You can't tell me its normal not to be able to see clearly out of your windshield and with less than 500 miles you should have 18 paint chips from normal driving, had more than the jeep I traded. I wish I never bought this truck. Again the dealership is great but GMC quality SUCKS and now I am stuck with it.
Everyone was polite and top notch! They kept us informed with everything going on Thank you!
Outstanding professionalism at Richardson. I couldn't have asked for a better experience. Thank you all very much!
I got to know him when he worked at Garber Chevy in Midland. He's very good at his job. He's very professional and personable. The only reason I stayed with Garber until he left. When I took my wife's Buick to Richardson's, it was a nice surprise to know he works there now. I will be bringing my truck there now too!
Our oil change and tire rotation was taken care of promptly with minimal waiting time.
They never make you feel rushed. Friendly and Excellant customer service The entire Richardson family are top notch
I got in on time and quick service. I got out in less than an hour.
Brad paid attention and was so receptive to my wishes for my next vehicle. I felt heard, respected, and like my time was appreciated, would absolutely recommend this dealership.
Pleasant greeting, quick complete service, appointment met my needs, all employees offered refreshments and checkout easy.
Smooth arrangement and response quickly Staff were professional, friendly, and made the whole process stress free
They helped me out and got me a great deal .I hope they can do the same next year
Grat dealer with great employees. Everything went smoothly and right on time. Updated me on how car was doing thanks
Always helpful and accommodatin g. Make my day go smoothly with being punctual. Thanks to you all.
Happy with the service I have received. Brought my nephew over to look at a car too.
It was my first service dept experience. All seemed fine so far. They did the job I expected.
I had a wonderful experience. I was promptly greeted with a smile and a “how may I help you”!
Engine light came on. Stopped by without an appointment. They diagnosed the issue. Set up a time and day to fix, told I could still drive vehicle with no issues. Came back welcomed and rechecked the issue and no added problems. Said one hour to fix and true to word it was done. Given paperwork and thanked for allowing them to take care of my XT5. If any other things come up to please don't hesitate to contact them. Service with friendliness and good communications set them above others I've dealt with.
Always very helpful...nice place to do business with. One of the best GMC dealers in the Tri cities.
Came for oil change and matinancr Woods. Spelled it wrong. Was pleased with the service and will be back when needed again
I've been around Car Dealerships all my career, and I have to say this was a great purchase and great buying experience. Communication was great and loved your dealership..
Great people, managed expectations well, creat product! Overall, they were the reason I bought this car from them!
Trever sent out of his way to make our purchase experience worry free and relaxing
Arrived for service and was greeted promptly by Russ. He got things rolling and I was out quickly!
Fast efficient and listened to my semi special concerns. . It was timely and he did as I asked.
Excellent customer service. Staff are friendly and I enjoy getting my car serviced here. Keep up the good work!
Fantastic experience. They service my Cadillac quickly and even stayed after hours so I could pick up my vehicle. These guys are life savers. Thank you so much.
Great dealership with great employees all the way around Dawn and Matt are both great people to deal with. Very friendly yet very professional.
All employees are always very friendly. Can get in for service in a timely manner.
Excellent service as always. Would highly recommend having vehicles serviced at this dealership Richardson GMC in Midland.
Jason went above and beyond to get us the best deal. We are extremely pleased.
Got the job done good & in a timely manner. A lot better than Betten Baker.
I appreciate how conscientious and courteous the service department is. They did a super job taking care of my vehicle. Dawn was especially kind and helpful.
Amazing service, to the point, quick, transparent and honest Nolan was a pleasure to work with, highly recommend Richardson
Oil level was even on the dip stick someone should have checked this before it was released to me
Staff was friendly, fast, and efficient. Scheduling was easy and I appreciate the fact that they got me in the next day.
They are very professional and very nice to deal with. Got my vehicle done quickly
John was very friendly. He was patient with us and never seemed pushy.
WOW... LOVE this dealership. Danny in finance, Will in sales, Russ in service, and SERVICE Staff... So truthful, honest, kind, AND completely professional. They will be MY dealership for LIFE ! Thank you so much for making my vehicle experience ...the very best.
Paul and Jason were great to work with. Very informative and professional. This was my first time buying a vehicle from here and I will be buying my future vehicles from here as well!!
Showed up without a appointment for service they worked me in. There service department has been always great for us.
Richardson has very professional friendly staff . Would recommend them to everyone Thank you
It was a seamless process of purchasing a car. Staff are friendly and knowledgable. I would recommend Richardsons to anyone!
I've never gone to this place until Danny Fekay told me he was going to work there. What a great Dealership! Great service when I picked up my new truck, and a really friendly staff. Really glad I went there and will definitely recommend to friends and family. Jon, my salesman was outstanding too.
Dan provides excellent customer service. She communicates well and what the expectations are. In the car was done before it was supposed to be.
The easiest purchase I have ever made and it was a car. We saw the Envision we wanted online and set an appointment to look at it and Paul was ready with everything and answered all our questions. Came back a few days later and was in and out in less than 2 hours to purchase it. Paul was amazing and I cannot recommend him enough. Tyler for the warranty was also great and helped us find the right warranty for what we needed and wanted. You need help with a car go here
Great price for oil service with good customer service. Reservation was easy with many openings to choose from.
Very friendly service department and sales team is great!! Will definitely return for further service needs! 😊
Great Service team Don't have to wait for weeks to schedule an appointment and done correctly the first time
Quickly got an appointment, timely and great price on oil change. Customer service is fantastic.
Great experience all around. Both John and Trevor were very helpful and considerate. Thank you!
I'm able to schedule service that fits with my work schedule. Being able to wait is good since I'm from out of town.
Great. Friendly, professional and prompt. Even gave me a ride home 6 stars if I could.
From my first contact with this dealership, I didn't feel pressured to buy. I told them my interest level and they told me what they could do for me in finding what I wanted. Not sure I was ready to follow through, they still went to lengths to find what "i wanted". They wanted my business and showed me through the deal we made. It was a great experience and they even delivered the truck to me. That was a big deal, especially not living in the area!
I would highly recommend this dealership if you're looking for a used vehicle! John is the one to ask for! He's patient, and very helpful! I will definitely go back for my next vehicle! 😁
Outstanding customer service! Doug was able to get me all the features I wanted and made the entire process easy and stress-free. He was knowledgeable, helpful, and great to work with. I highly recommend working with Doug and the dealership!
I had an outstanding experience with Richardson GMC, especially my salesman, Scott. He was honest, responsive, and never pressured me throughout the process. They worked hard to earn my business by beating the competition on price, included a tonneau cover, delivered the truck all the way to my home in the Upper Peninsula, and made the entire purchase incredibly easy. Communication was excellent from start to finish, and they did exactly what they promised. I couldn't be happier with my new GMC Sierra. If you're looking for a dealership that truly takes care of its customers, I highly ... Read More Google - Jul 8, 2026
Great experience, Paul was super helpful and knowledgeable, definitely will be back. Had a great time!
I was very happy with the Service Dept. The guys who picked up my vehicle were super nice. The service people informed me of what they were doing. What they had to do for a recall. Everyone I dealt with was very nice. And willing to answer my questions.
Great dealership. Manager Danny Fekay is the awesome.
It took a long time to figure out what was wrong. Then they had to wait a long time for a new radio to arrive. When it did, it was only a couple hours to replace it.
Hot the AC was out lol but great overall experience Jon Rutledge was great to deal with
Great experience, the entire truck buying process was smooth and straight forward. I won't hesitate to go to Richardson for my next vehicle purchase
I have been a customer at this location for many years. From McArdles to Betten Baker, and now Richardson
Courteous They were helpful and knowledgeable and nice to deal with Provided a loaner vehicle while truck was being worked on
Great. Took a bit longer to get truck fixed than expected. Overall pretty good service
Prompt response when I expressed interest in a preowned vehicle online. No pressure tactics. I was able to test drive the vehicle at ease and evaluate my options. I felt comfortable discussing my needs frankly and Paul was very open about my options, even offered to look around other auction opportunities for me via the dealership to make us happy with whatever we ended up purchasing. When it was time to negotiate the deal, Paul was fair and honest. The general manager Jason and the Owner Evan both were very accommodating and motivated to work out a deal for me. ... Read More DealerRater - Jun 30, 2026
Russ was pleasant to work with. Found the problem through diagnosis and was quickly repaired.
Everyone was very friendly. My wife and I were treated respectfully. We were a little annoyed when we had an appointment to test drive and the vehicle was not ready right away, but were accommodating through the rest of the process.
The sales team was wonderful when I bought my used car last winter. The service team has been great with the 2 oil changes I’ve had since purchasing my car. I am a Richardson fan.
Very courteous and professional Josh was funny and did just what we needed and asked of him.
Friendly and respectful and great to deal with when buying a new truck ?? If I need another car or truck I will drive to your place of business
Very friendly dealership salesman and financial manager very good clean place to be in just like home
Great sales, underwriting and service. I purchased my second Denali Ultimate Sierra. Both times quick and easy with all discounts available applied. Definitely recommend.
Everyone was very friendly and accommodating.. My wife and I were treated respectfully. We love our truck!
I unknowingly schedule my appointment for a different Richardson location. They got me in and out without a long wait. The employees were friendly & knowledgeable.
Great dealership, with great service.
Good. Had a snack. Took approx an hour. Son took vehicle. That's all I got from him.
No John was very professional, friendly, and helpful throughout the entire process. He answered all my questions clearly and made purchasing the car easy and stress-free. I highly recommend this dealership.
Salesman, Scott Jones, was exceptionally patient and knowlegable with all my questions. All the other staff were great to work with as well. Would absolutely recommend Richardson Buick in Midland, MI
They answered any questions I had they even brought my car back to work for me and drop the keys off as I was unavailable. They do offer to take you back to your destination as well, which is amazing so grateful for the amazing service.
Was very easy to speak with, being a single women, I was made very comfortable and made the purchase of my Buick easy!!
Sale was good but service No good first time came in for first oil change and had and still have an interior door panel broken or something from day one also truck has been trying to do a download since just after taking delivery and still is after 2 visits to the service department first they said they didn't have time second visit they changed their mind and told me it's impossible to do that I must wait for it to do it itself I know this is not true ! On the first visit they said they would call ... Read More DealerRater - Jun 25, 2026
Professional and quick Always good to deal with and never have any issues Very accommodating
Thorough and fair. All communication was good. Will return for additional service on my other Acadia.
I have worked with Will for years on lease and purchase, so when it came to buying our lease truck I followed a great person to work with at his new dealership. I would definitely recommend him
courteous,didn't rush me, showed me alot of the features and said to drive it for a while and then come back with questions, patient.